GENERAL

General terms and conditions

Bosmans Slaapcomfort bvba
Liersesteenweg 147
2220 Heist-op-den-Berg
Tel: +32 (0)15 24.90.28
Contact person: Elke Cuypers
Email address: elke@slaapcomfort-center.be
Company number: BE 0400 827 259
IBAN: BE41-3300 3721 4510
BIC: BBRUBEBB

Bosmans Slaapcomfort-center is a member of the Belgian Direct Marketing Association. Companies that are members of the BDMV are bound by the BDMV code of conduct and the decisions of the Supervisory Committee.

As a consumer you can contact:
Supervisory Committee of the BDMA
Buro & Design Center
Heizel Esplanade B46
B-1020 Brussels (Belgium)
Tel. +32(0)2 - 477.17.97
Fax. +32(0)2 - 479.06.79
E-mail: info@bdma.be

- INTRODUCTION

Welcome to the Slaapcomfort centre. Slaapcomfort-center Bosmans wants to ensure that relations with its customers run as smoothly as possible. We appreciate the trust you place in us and we take your rights very seriously. It is of the utmost importance that you are aware of what you can expect from us and that we know what we, in turn, can expect from you.

The general sales conditions below will clarify your legal situation each time you visit our website and make a purchase from Slaapcomfort-center. By accessing this website, you agree to a legal commitment and to comply with the provisions and
conditions below and on this site. You are free to print out these conditions of sale.

- AN ARTICLE OFFERED ON THE SLEEP COMFORT-CENTER WEBSITE.

All articles offered by Slaapcomfort-center are described as completely as possible and in good faith. The offers and prices are valid on the day they are offered on our website and for the period stated in our catalogues and brochures. The prices indicated are inclusive of VAT. The shipping costs may vary according to the article. Please refer to our shipping costs table in the help menu.

Slaapcomfort-center will do its best to deliver your ordered goods as soon as possible.

- HOW TO ORDER?

Transferring an order is very easy. You have a few options:

online.
When choosing your product, you must click on the Order now button at the bottom of that page. The other simple steps are indicated in the shopping basket of this site.
As a new customer you will need to enter your own address details in the shopping basket. After transferring the order you will receive an automatic confirmation by e-mail.

By e-mail.
You can also transfer orders by e-mail. elke@slaapcomfort-center.be

By telephone.
We also accept orders by telephone.
+32 (0)15 24 90 28
As usual, we will always send you our confirmation (by post).

Visit our showroom.
Our business: Bosmans Slaapcomfort-center is located at Liersesteenweg 147 in Heist-op-den-Berg. (B).- THE SELECTION AND PRODUCT DESCRIPTIONS OF BOSMANS SLEEP-COMFORT-CENTER.

All products sold by Slaapcomfort-center can be viewed and purchased via the website https://www.slaapcomfort-center.be or during a visit to the showroom in Heist-op-den-Berg.

All products offered are identified with a reference number that must be quoted during any contact with Slaapcomfort-center.

Slaapcomfort-center cannot be held responsible for (printing) errors that occur in the offers, both in terms of content and prices of the products, which have not yet been updated on the site at the time the customer visited the site with the intention of making a purchase.

If an item or promotional offer is no longer available, the customer will be informed by e-mail or telephone. If the customer has not yet paid, the purchase may be cancelled by the customer without further notice. If the customer has already paid, he can choose between an exchange for another product or a refund.

Slaapcomfort-center cannot be held liable for any damages resulting from the unavailability of a product.

Because Google and other search engines can store successful messages for a considerable time, it is possible that a search via one of these search engines will lead you to an outdated page of Slaapcomfort-center. There is a chance that the information (both content and price) no longer corresponds with reality. Slaapcomfort-center cannot be held liable for this. In order to find the current publications, it is better to surf directly to the website of Slaapcomfort-center.

The prices on the site always include VAT.

- AGREEMENT BETWEEN BOSMANS SLAAPCOMFORT-CENTER AND THE CUSTOMER AFTER PLACING AN ORDER.

There is a valid agreement between you and Slaapcomfort-center 24 hours after Slaapcomfort-center has received the order on its website or when Slaapcomfort-center receives your filled in and signed order form. Once a trial placement is made, the agreement is also valid.

However, Slaapcomfort-center can decide to subject the validity of the agreement to other conditions, e.g. in case of important orders or prepayments, orders made by minors, when the order form is incomplete or incorrect, or when previous orders were not paid for.

The products of Slaapcomfort-center can be booked by the customers by telephone, by e-mail or directly online via the Slaapcomfort-center site.

After a purchase, the customer receives an e-mail from Slaapcomfort-center with the confirmation of his purchase and an invitation to pay by bank transfer or by credit card.

Bosmans Slaapcomfort-center accepts payments with Visa, Master Card, American Express and by bank transfer.

Slaapcomfort-center can not be held responsible for any delay, damage and/or loss of the documents from the moment that the documents have been delivered to the postal services.

The orders are standard sent by priority mail or by courier service.

The customer and buyer declares to be over 18 years of age.

In case of non-payment of the product you ordered, you will receive a reminder email after 7 days. A maximum of three reminders will be sent. If no payment follows the third reminder, your order will be cancelled.

The sending and preparation of the orders is always done with great care. Should you receive a seriously damaged order, you can exchange it. The exchange takes place after receipt of the original sent article at the offices of Slaapcomfort-center with a copy of the invoice enclosed.

- RIGHT OF RENUNCIATION/WEBTRADER.

The Belgian law of 6 April 2010 on the protection of consumers allows the purchaser to inform the seller of his/her decision to abandon the sale within 14 working days from the date of receipt of the product. If the consumer has gone beyond what is necessary for the verification of the purchase when returning a purchased product, the consumer is liable under Art. XI.51 §2 of the Code of Economic Law, the consumer will be liable for any depreciation in the value of the goods and their packaging.

If you wish to return a product because you have changed your mind, you may do so within 14 days following receipt. We will refund your order within 15 days, whether or not taking into account any loss of value. Upon receipt of the return, Slaapcomfort-center will be able to establish the proof in the state of receipt with a number of photos.

- PAYMENT OF GOODS.

1/ Payment by credit card.

We accept Visa/Eurocard, Master Card and American Express. You can enter your credit card information online. Your card will only be debited at the time of the shipment of the goods. Paying with your credit card on the Slaapcomfort-center site is completely safe.

2/ Payment by check.

You can also pay by sending us a cheque or a bank transfer (before sending the goods) if you live in the Benelux countries, France or Germany. Please make the payment according to the structured communication mentioned on the confirmation e-mail you received from us. As soon as we receive the payment, the goods will be shipped immediately.

3/ Payment by bank transfer.

After registration of your payment of the order, we will immediately ship the ordered goods. In Belgium, the Netherlands and the EU. The goods will be sent either by post or by courier service TAXIPOST.

Payment of goods (in stock) that are delivered to you by our services.

- You place your order with Slaapcomfort-center and receive an order confirmation by e-mail.
- These goods can also be paid for by credit card (online) at the time of ordering, but this is not mandatory.
- You will be contacted shortly to agree on a delivery date. If for some reason your order cannot be carried out, the money paid in advance will of course be refunded immediately.
- If the goods are not yet paid for, they will be paid for on delivery.

Payment of goods (not in stock) that are delivered to you by our services.

- You place your order with Slaapcomfort-center and receive an order confirmation by e-mail.
- On our confirmation e-mail we ask you to transfer an advance payment (10%) to our account. Upon receipt of your advance payment, the article will be commissioned by our supplier.
- As soon as we can deliver we will contact you to make further arrangements.
- If the goods are not yet paid, the goods are always paid upon delivery according to the agreement mentioned on the official order form of this website and also on our account.

Our bank account:

Belgium: ING 330.0372145.10
EU : IBAN BE41 3300 3721 4510 + BIC CODE : BBRUBEBB

The delivery of your product.

The place of delivery is the one you have indicated on your order.

The risk of damage and/or loss is borne solely by Slaapcomfort-center until shipment to the customer.

The delivery time is mentioned on the confirmation note that we always send.

Slaapcomfort-center does its utmost to ensure that you receive your product in accordance with the time stated on our website. However, these delivery times are provided for information only and Slaapcomfort-center cannot be held liable for any delays.

Items that we have in stock are indicated on the site as 'immediately sent'. For non-stocked titles, the expected delivery date is indicated on the site.

The delivery times on our site are indicative. The majority of orders can be handled within the proposed delivery period. Exceptions can never be completely excluded. As soon as we receive an article from your order, we will send it to you. At that moment, Slaapcomfort-center will send you a confirmation of the shipment of your order.

In exceptional cases, it is possible that you will receive your order a little later due to postal delays. Should you still not receive your shipment after some time, please contact your post office.

Orders above 35 Euros are sent by courier. These shipments will be offered twice to the delivery address. If no one is present twice, the customer must collect the shipment himself from the depot of the courier service. The shipment can be offered again by the courier subject to prepayment of an additional shipping charge.

In accordance with our general conditions, Slaapcomfort-center cannot be held liable for any delay, damage and/or loss from the moment of shipment.

The delivered products must be free of defects. Any defects must be immediately notified to the seller by registered mail. Visible defects must be reported upon receipt of the goods. With regard to hidden defects, the law of 1641-1649 B.W. applies: the seller can no longer be held liable for hidden defects after a period of 6 months following delivery.

- RETURNS.

After receiving the ordered product, you have the right to dissolve the underlying agreement with Bosmans Slaapcomfort-center within 14 days. If you wish to dissolve the sale (*), you must do so in writing (by e-mail, fax or letter). After our approval, you may return the product in question. This should then also no later than the 7th working day after the invoice date in our possession. The payments already made will be refunded to your account within 14 days, except for the shipping costs.

(*) To return the goods, the following conditions must be met:

- The delivered products must be 100% saleable. So the products must not show any traces of use. If the consumer has gone beyond what is necessary to check the purchase when returning a purchased product, the consumer is liable under Art. XI.51 §2 of the Code of Economic Law, the consumer is liable for any reduction in value of the goods and their packaging. Any accompanying forms (guarantee certificates, etc.) must also be returned.

- Bosmans Slaapcomfort-center retains the right to refuse returned products or to refund only a part of the amount if it appears that the conditions referred to above have not been fulfilled.
- Returns are not possible for products that have been custom-made and products purchased during a promotion or sales promotion.
- This return option is only possible for products delivered online and therefore not for the delivery of mattresses, bases etc. by our services. These are subject to our normal sales conditions as stated on the official order form of Bosmans Slaapcomfort-center. The sales conditions as stated on the order form apply to all order forms signed by the customer.
- The return option may not be regarded as a trial or test period.

When a return is received in accordance with the regulations, a full refund will be made.

- DISCLAIMER OF RESPONSIBILITY AND LIMITATION OF LIABILITY.

Slaapcomfort-center cannot guarantee that https://www.slaapcomfort-center.be will function without interruption or errors. Slaapcomfort-center does not guarantee the results that may be obtained from the use of https://www.slaapcomfort-center.be nor the accuracy or reliability of the information obtained through https://www.slaapcomfort-center.be. This site is provided by Slaapcomfort-center on an 'as is' and 'as available' basis. Slaapcomfort-center makes no representations or warranties of any kind, express or implied, with respect to the operation of the site, the information, content, materials or products presented on this site. To the extent permitted by law, Slaapcomfort-center rejects any warranty, expressed or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose. Slaapcomfort-center will not be held liable for any damages resulting from the use of its website, including but not limited to direct, resulting or
indirect damages.

- APPLICABLE LAW AND COMPETENT JURISDICTION.

Belgian law shall always apply. Only the courts of the judicial district of Mechelen have jurisdiction.

Bosmans slaapcomfort is a member of BeCommerce and therefore obliged to adhere to the code of conduct as prescribed.

- PROTECTION OF MINORS.

Minors are not allowed to conclude an internet agreement with Slaapcomfort-center and we advise parents or guardians to monitor the use of the internet by minors.

- PRICE AND PAYMENT.

- All prices quoted are inclusive of VAT 21 %.

- The purchaser is obliged to pay the purchase price within 7 working days after receipt of the goods. The buyer is not authorized to deduct any amount from this purchase price due to a counterclaim made by him.

- If the buyer does not fulfil his payment obligation in time and does not comply with a one-week notice of default, the seller is entitled to regard the purchase agreement as dissolved without legal intervention. In that case the buyer shall be liable for the damage suffered by the seller, including loss of profit, transport costs and costs of notice of default.

- If the seller, in the event of non-performance by the buyer, proceeds to judicial or extrajudicial measures, the costs thereof shall be borne by the buyer. These costs amount to at least 10% of the invoice amount with a minimum of €400.

WARRANTY CLAUSE

- With every purchase of a mattress, bed base and bed, the applicable warranty conditions of the purchased brand, such as Auping, Tempur, Beka, Lattoflex etc., apply. On the electrical versions of bed bases, the legal guarantee period of 2 years after purchase applies.

- PROCEDURE IN CASE OF DISPUTES AND DEFAULT OF PAYMENT.

A delivery of the goods with accompanying invoice has to be protested within 7 days after receipt of the goods for 'non approval' and this by means of a registered letter.
In case of dispute and/or non-payment, only the Commercial Court of Mechelen and/or the Justice of the Peace of Heist-op-den-Berg shall be competent. And the goods remain the property of Slaapcomfort-center Bosmans until full payment.

For further questions and information about our terms and conditions of sale, complaints and disputes, please contact us by e-mail or telephone at + 32 (0)15 24.90.28 or by fax at + 32 (0)15 24.22.51. Just as with payments in the physical world, where you can also become a victim of fraud, you have the security of internet payments largely in your own hands.
You can do this:
- Keep your PIN codes and passwords strictly secret.
- Secure your computer with a good firewall and virus scanner.
- Make sure that payments and transaction overviews are viewed via a secure page. This can be seen by the https://-adres instead of a https://-adres and by the lock or key in the status bar.
- If you pay after delivery, you certainly don't run the risk of not receiving the product you ordered.
- If you don't trust a web shop, don't buy anything there. You wouldn't do that in the 'real' world either.

Credit card.
Most Internet fraud with credit cards is committed with data that is physically stolen, for example in a shop or restaurant. There are also special programs that create credit card numbers. That may happen to be your number. But nowadays, when a payment is made, the three-digit CVC code, which is on the signature strip, is always requested. These programs cannot generate such a code.
Even so, you need not be afraid that you will lose your money if someone abuses your credit card details on the Internet. Every credit card company has a chargeback facility: if you dispute a payment, your money is immediately refunded.

Order safely in the webshop of Bosmans Slaapcomfort-center.
Safety is very important to Bosmans Slaapcomfort-center and we therefore treat your data with strict confidentiality. By following these guidelines you can help us to secure your personal data as best as possible:
- Never give your password to someone else.
- Make sure that the URL starts with https during the checkout of the order.
- Do not distribute URLs of pages you view when you have activated your profile.

The Consumer Ombudsman Service of the Federal Public Service Economy is competent to receive any request for an out-of-court settlement of consumer disputes. The latter will in turn either deal with the request itself or forward it to a competent entity. The Consumer Ombudsman's Service can be contacted via this link: https://www.consumentenombudsdienst.be//nl .
In the event of cross-border disputes, you can also use the Online Dispute Resolution platform of the European Union via this link: https://ec.europa.eu/odr.

- SECURE PAYMENT AT BOSMANS SLAAPCOMFORT-CENTER.

Bosmans Sleep-Comfort Center uses the "Secure Sockets Layer" technology to secure e-commerce transactions. All your personal data, including your name, your address and credit card number are encrypted via that secure server software (SSL) to ensure maximum safety.

- CANCELLATION POLICY.

According to the Belgian law on trade practices and consumer protection information, the customer has the right to request a cancellation within 7 days of submitting the order.

The request for cancellation must be made by the customer in writing by e-mail within 7 days of placing the order. This request is accompanied by the following data referring to the order: order date, order number, account number and data of the buyer.

If the order has been paid and sent to the customer in the meantime, the amount paid will be refunded to the customer after receipt of the returned goods.

Refunds are made only to the account number of the person who made the payment, i.e. the buyer.

The refund to the customer is made within 30 days of receipt of payment from the customer.

Refunds of payments made by credit card shall only be made after the amount paid by the customer has been transferred to the account of Bosmans Slaapcomfort-center by Bank Card Company. This can take up to 3 months.

Cancellation and refund of a custom-made product is not possible.

Opening Hours & Contact

Bosmans slaapcomfort

Liersesteenweg 147

2220 Heist op den Berg

015 24 90 28

info@slaapcomfort-center.be

Contact for sales

elke@slaapcomfort-center.be

bart@slaapcomfort-center.be

Opening hours

Monday : 10.00 - 12.00 & 13.00 -18.00

Tuesday : 10.00 - 12.00 & 13.00 - 18.00

Wednesday : 10.00 - 12.00 & 13.00 - 18.00

Thursday : 10.00 - 12.00 & 13.00 - 18.00

Friday : 10.00 - 12.00 & 13.00 - 18.00

Saturday : continuous from 10.00 - 17.00

Sunday & holidays : closed

Privacy Policy

PRIVACY POLICY
Updated 14-10-2019

1. Parties and object
Bosmans slaapcomfort bvba (hereinafter "Bosmans slaapcomfort center" or the "Processor")
Liersesteenweg 147 - 2220 Heist op den Berg
KBO/BTW: BE0400 827259
E-Mail: info@slaapcomfort-center.be
Telephone: +32 015 249028
Bosmans slaapcomfort center establishes this Privacy Policy, the purpose of which is to transparently inform Users about the website hosted at the following address: www.slaapcomfort-center.be, (hereinafter the "Site"), the way personal data is collected and processed by Bosmans slaapcomfort center.
The term "User" refers to any user, whether a natural or legal person, who visits the Site or communicates with the Site in any way.
As such, Bosmans sleep comfort center determines all technical, legal and organizational means and purposes for processing the personal data of Users. Bosmans slaapcomfort center undertakes to take all necessary measures to ensure that the processing of personal data takes place in accordance with the Law of 30 July on the protection of natural persons with regard to the processing of personal data (hereinafter the "Law") and the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (hereinafter the "Regulation").
Bosmans slaapcomfort center is free to choose any natural or legal person that processes the users' personal data at its request and on its behalf (hereinafter the "Subcontractor"). Where appropriate, Bosmans sleep comfort center undertakes to select a Subcontractor that provides sufficient guarantees regarding technical and organizational security measures for the processing of personal data, in accordance with the Law and the Regulation.

2. Processing of Personal Data
The use of the Site by Users may result in the disclosure of personal data. The processing of this data by Bosmans sleep comfort center, in its capacity as Processor, or by service providers acting in the name and on behalf of Bosmans sleep comfort center, is carried out in accordance with the Law and the Regulation.
Personal data is processed by Bosmans slaapcomfort center, in accordance with the purposes set out below, via:
All sales data is registered online via an order form. Contact is made exclusively with customer to complete the order. future.

3. Purpose of processing personal data
In accordance with Article 13 of the Regulation, the purposes of processing personal data are communicated to the User as follows:
All personal data are processed on the order to complete the order.

4. Personal data that may be processed
The User agrees that, during the visit to and use of the Site, Bosmans Sleep-Comfort Centre collects and processes, in accordance with the conditions and principles described in this Privacy Policy, the following personal data:
Name + address
Telephone no
e-mail address

5. Consent
By accessing and using the Site, the User declares that he/she has read and given his/her free, specific, informed and unambiguous consent to the processing of his/her personal data. This agreement relates to the contents of this Privacy Policy.
Consent is given by the positive act by which the User has checked the box for the Privacy Policy in hypertext link. This consent is an essential condition for performing certain actions on the Site or for enabling the User to enter into a contractual relationship with Bosmans sleep comfort center. Any agreement binding Bosmans slaapcomfort center and a User with respect to the services and goods offered on the Site is subject to the User's acceptance of the Privacy Policy.
The User agrees that, in accordance with the conditions and principles set out in this Privacy Policy, the Processing Agent collects and processes his/her personal data that he/she provides on the Site or in connection with the services offered by Bosmans sleep comfort center, for the purposes set out above.
The User has the right to withdraw his/her consent at any time. The withdrawal of consent shall not affect the lawfulness of the processing based on the prior consent.

6. Retention period of the Users' personal data
In accordance with Article 13(2) of the Regulation and the Law, the Processing Controller shall retain the personal data only for as long as is reasonably necessary to achieve the purposes for which they are processed.
This duration is in all cases shorter than: The data retention period is the legally defined duration.

7. Recipients of data and disclosure to third parties
Personal Data can be passed on to employees, collaborators, subcontractors or suppliers of Bosmans sleep comfort center who provide adequate guarantees for the security of the data and who cooperate with Bosmans sleep comfort center in marketing products or providing services. They act under the direct authority of Bosmans sleep comfort center, and are in particular responsible for the collection, processing or outsourcing of this data.
In all cases, the recipients of the data and those to whom the data is provided comply with the content of this Privacy Policy. Bosmans sleep comfort center ensures that they process this data only for the purposes intended and in a discreet and secure manner.Dans l'hypothèse où les données seraient divulguées à des tiers à des fins de marketing direct ou de prospection, l'Utilisateur en sera préalablement informé pour qu'il exprime son consentement à l'utilisation de ces données personnels.

8. Data Protection Officer (DPO)
The following person is appointed as Data Protection Officer or Data Protection Officer (hereinafter "DPO"): Rudy Bosmans
The role of the DPO is to ensure the correct implementation of national and supranational provisions on the collection and processing of personal data.
You can contact the DPO as follows:
+32 015 249028

9. Rights of Users
Users may exercise their rights at any time by sending a message by e-mail to the following address: info@slaapcomfort-center.be, or a letter by post accompanied by a copy of their identity card to the following address: Liersesteenweg 147 - 2220 Heist op den Berg
a. Right of access
In accordance with Article 15 of the Regulation, Bosmans slaapcomfort center guarantees the right of the User to access his personal data. The User has the right to access this personal data and the following information:
-
- the categories of personal data involved;
- the recipients or categories of recipients to whom the personal data have been or will be disclosed, in particular recipients located in third countries or international organizations;
- if possible, the proposed storage period for personal data or, if this is not possible, the criteria by which this period will be determined;
- the existence of automated decision making, including profiling, as referred to in Article 22(1) and (4) of the Regulation, and, at least in such cases, relevant information on the underlying logic, as well as the significance and the expected consequences of such processing for the data subject
The Processing Controller may claim a reasonable fee based on the administrative costs for additional copies requested by the User.
If the User submits this request electronically (e.g. via email address), the data will be provided in electronic form and for general use, unless the User requests otherwise.
The copy of his data will be communicated to the User no later than one month after receipt of the request.
b. Right to rectification
Bosmans slaapcomfort center guarantees the right to rectification and deletion of personal data to the User.
In accordance with Article 16 of the Regulation, incorrect, inaccurate or irrelevant data can be corrected or deleted at any time. The User first makes the necessary changes himself from his user account, unless they cannot be made independently, in which case the request can be addressed to Bosmans slaapcomfort center.
In accordance with Article 19 of the Regulation, the Processor will notify any recipient to whom the personal data has been provided of any rectification of the personal data, unless such rectification proves impossible or requires disproportionate effort. The Processor shall provide the Data Subject with information on these recipients if the Data Subject so requests.
c. Right to erasure
The User shall have the right to obtain the erasure of his/her personal data as soon as possible in the cases listed in Article 17 of the Regulation.
Where the Processing Controller has disclosed the personal data and is obliged to erase it under the previous paragraph, the Processing Controller shall, taking into account available technologies and implementation costs, take reasonable measures, including technical measures, to inform other controllers processing such personal data that the data subject has requested by such controllers to erase the link with such personal data or a copy or reproduction thereof.
The two preceding paragraphs shall not apply to the extent that such processing is necessary:
-
- for the exercise of the right to freedom of expression and information;to comply with a legal obligation to process under Union law or the law of the Member State to which the controller is subject, or in order to carry out a task carried out in the public interest or in the exercise of official authority vested in the controller;
- for the establishment, exercise or defence of legal claims.
Pursuant to Article 19 of the Regulation, the controller shall notify each recipient to whom the personal data have been disclosed of any deletion of personal data or any restriction on their processing, unless such disclosure proves impossible or involves a disproportionate effort. The controller shall provide the data subject with information on these recipients if the data subject so requests.
d. Right to restrict processing
The User shall have the right to restrict the processing of his/her personal data in the cases listed in Article 19 of the Regulation.
In accordance with Article 19 of the Regulation, the controller shall notify each recipient to whom the personal data has been disclosed of any restriction on the processing carried out, unless such disclosure proves impossible or involves a disproportionate effort. The controller shall provide the data subject with information on these recipients if the data subject so requests.
e. Right to data portability
In accordance with Article 20 of the Regulation, Users have the right to receive from Bosmans Sleepcomfort Center their personal data in a structured, commonly used and machine-readable format. Users have the right to transfer this data to another data controller without Bosmans slaapcomfort center preventing this in the cases provided for in the Regulation.
If the User exercises his/her right to data portability pursuant to the previous paragraph, he/she has the right to have personal data transferred directly from one processing manager to another, insofar as this is technically possible.
The exercise of the right to data portability does not affect the right to erasure. This right shall not apply to processing necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.
The right to data portability does not affect the rights and freedoms of third parties.
f. Right of objection and automated individual decision-making
The User has the right to object at any time to the processing of his/her personal data on account of his/her particular situation, including the automation of data by Bosmans Sleepcomfort Center. In accordance with Article 21 of the Regulation, Bosmans sleep comfort center will no longer process personal data unless there are legitimate and compelling grounds for the processing that override the interests and rights and freedoms of the User, or for the establishment, exercise or defense of legal rights.
When processing personal data for prospecting purposes, the User shall have the right to object at any time to the processing of personal data concerning him/her for such prospecting purposes, including profiling in so far as it relates to such prospecting.
If the data subject objects to the processing for prospection purposes, the personal data will no longer be processed for that purpose.
g. Right of complaint
The User has the right to lodge a complaint regarding the processing of his personal data by Bosmans slaapcomfort center with the Data Protection Authority, competent for the Belgian territory. More information can be found on the website: https://www.gegevensbeschermingsautoriteit.be/
Complaints can be lodged at the following addresses:
Data Protection Authority
Rue du Mail 35, 1000 Brussels
Tel. + 32 2 274 48 00
Fax. + 32 2 274 48 35
E-mail: contact@apd-gba.be
The User may also lodge a complaint with the Court of First Instance of his/her place of residence.

10. Limitation of liability of the Controller
The website may contain links to other third-party websites that are not linked to Bosmans sleep comfort centre. The content of these sites and compliance with the Law and the Regulation are not the responsibility of Bosmans slaapcomfort center.
The holder of parental authority must give his or her express consent to the minor under 16 years of age to disclose personal information or data on the Site. Bosmans sleeping comfort center strongly recommends persons exercising parental authority over minors to promote responsible and safe use of the Internet. The Processing Controller cannot be held liable for the collection and processing of personal information and data of minors under 16 years of age whose consent is not effectively covered by that of their legal parents, nor for inaccurate data - particularly with regard to age - entered by minors. Under no circumstances will personal data be processed by the Controller if the user indicates that he/she is under 16 years of age.
Bosmans sleep comfort center is not responsible for loss, damage or theft of personal data, particularly as a result of the presence of viruses or following computer attacks.

11. Safety and security
The Processor implements organizational and technical measures to ensure an appropriate level of security for the processing and collection of data. These security measures depend on the implementation costs related to the nature, context and purposes of the processing of personal data.
The Processing Controller uses standard encryption technologies within the IT sector when transferring or collecting data on the Site.

12. Amendment of the Privacy Policy
Bosmans sleep comfort center reserves the right to amend this Privacy Policy in order to comply with the legal obligations in this respect. The User is therefore requested to regularly consult the Privacy Policy in order to remain informed of any changes and amendments. Such changes will be posted on the Site or sent by email to ensure objectionability.

13. Applicable law and competent court
This Privacy Policy is governed exclusively by Belgian law. Any dispute will be submitted to the courts of the judicial district of the registered office of Bosmans sleep comfort center.

14. Contact
For any question or complaint relating to this privacy policy, the User can contact the Processing Agent at the following address: info@slaapcomfort-center.be

Counterfeit Prevention

Bosmans Sleepcomfort only offers products that it purchases from the original manufacturers and their wholesalers. When in doubt about the authenticity of a product, the consumer can find more information and tips on the website of ecc belgium. When counterfeiting is suspected, the consumer can always file a complaint via the Complaints Centre.

QR code

QR code of Bosmans slaapcomfort-center at 2220 Heist op den berg.
Bosmans slaapcomfort-center is open from

Monday to Friday 10 a.m. to 12 p.m. and 1 p.m. to 6 p.m.

On Saturday continuously open from 10 till 17 hours

Closed on Sundays and public holidays

ORDERING

Problems with an online purchase

All payments with credit card or bancontact are processed through the Shopify payments provider and are 100% safe.

Of course it can happen that for technical reasons the payment cannot be registered immediately. If the payment is not executed, you will see this on your screen.

If you still do not succeed in completing the payment at a second attempt, you can inform us of this

by phone

+32 015 249028

Via mail

greta@slaapcomfort-center.be

Important information about cleaning service :

Our cleaning service is a unique service that anyone who likes to have a clean mattress can order.

WHAT DOES IT DO?

There is surface cleaning. This is a special treatment carried out by us to clean the cover of the mattress and can be done on both sides.

A second option is to have the mattress deep-cleaned. This means that the mattress is fully cleaned. Please note that this is a very professional treatment to obtain a completely clean mattress. All our customers are amazed by the result of this treatment.

WHICH MATTRESSES?

There are 2 different possibilities. Either you have a regular mattress (pocket springs, cold foam, latex, ...) or a mattress made with natural materials. This means that wool, horsehair, cashmere, cotton etc. can be used and then it falls under the special service for natural materials. This category of mattresses are those as VI-Spring, Carpe Diem, Kuperus, Somnus....)

Request an offer

You want a price offer? Then you can request a quote online via,

elke@slaapcomfort-center.be

bart@slaapcomfort-center.be

Each price offer will be processed as soon as possible.

The chat function is purely informative

PAY

The payment options

We accept a wide range of current and reliable payment methods. These payment options are registered through Shopify payments, a 100% reliable payment platform.

These are the different payment methods:

VisaMastercardAmerican ExpressIdeal for the customers from the NetherlandsING Home PayBancontact/Mister Cash-Classical bank transfer

For items delivered by our services (bedrooms, mattresses, bed bases, etc.), only an advance payment needs to be made at the time of ordering. The balance is payable upon delivery of the goods.

Price Guarantee

As a bed specialist we always offer our customers fair prices with a loyal house discount .

If you get a better offer somewhere else, this will be discussed in all honesty. If we talk about the same product we will make an adjustment ! However, this is not valid for articles that are discounted elsewhere or are sold outside the normal shops. Products that are sold in the grey market without the guarantees that we offer with our brands.

Safety above all

UNIZO E-COMMERCE LABEL

Bosmans Slaapcomfort-center continuously invests in order to keep this website functioning in an optimal and 100% safe manner. You can see for yourself that this website has been awarded the recognized e-commerce label from Unizo.

COLLABORATION WITH PAYMENT PROVIDER MULTISAFEPAY

We work together with the payment provider Multisafepay for the secure payment transactions of this website. Our payment process is 3D Secure. The 3D-Secure technology is an extra step when placing your online order which is meant to guarantee your safety. You can see this yourself by the image of the lock in the address bar of your browser when you are ordering online.

YOUR PERSONAL DATA

Your personal data, which comes into our possession during your order, is processed on a database managed by Bosmans slaapcomfort BVBA and within a secure environment, which is in the professional hands of system.

We will under no circumstances disclose or sell individual addresses or personal data to any third party.

Since 1942, Bosmans has been ensuring that your order is handled correctly. Read more about us & our team

DELIVERIES

Shipping method & costs

LARGE ITEMS (SLEEP SYSTEMS, BEDS AND MATTRESSES: PLACEMENT BY OUR OWN PROFESSIONAL TEAM

The larger articles (e.g. mattresses, sleeping systems, beds) are delivered for FREE in Belgium by our own services.

Delivery in the Netherlands, France and Luxembourg is FREE from a minimum purchase of € 1600*. Up to a distance of 300 km from Heist op den Berg this is done by our own services, for further destinations this is done according to specific agreements.

For all purchases lower than €1600 the delivery cost is on request. For other destinations, please contact us

bart@slaapcomfort-center.be

After confirmation of your order you will receive all necessary information by mail.

*for purchases under action or promotion conditions shipping costs apply (to be discussed)

SMALL ITEMS: PER COURIER

Our small articles (e.g. bed linen, pillows, maintenance products) are sent by PostNL or DPD .

All online orders are delivered for FREE in Belgium and The Netherlands.

Shipments by courier to another country? You can contact us about the shipping costs at

greta@slaapcomfort-center.be

Afleveradres

The delivery address is the address to which your order will be sent and can be specified in the shopping cart. The orders are delivered by DPD or ppost nl courier.

When placing the order, the customer can freely choose the place of delivery:

a work address, the address of close family, friends or neighbors, the address of a store in your street, where you regularly come

If your package has left you will receive an email so you can follow the package.

TEST OUT A MATTRESS

A night of test sleeping in B&B de Hullebrug

Thinking about buying a new bed but not sure what to choose? Then we have the ideal solution for you.

Book a free night in our beautiful bed & breakfast "HULLEBRUG".

Our cooperation offers you the opportunity to book a night where you can enjoy the best sleeping comfort in a beautiful setting on the Nete in Itegem (part of Heist op den Berg). We'll tell you how it works in our shop, because before you book, it's necessary that we look together at which type of mattress will best suit your needs. In the different rooms we have different sleeping solutions that do not offer the same type of comfort. That is why we, as sleep specialists, have to clarify the various important matters.

Enjoy a night out and make use of the most comfortable bed ...... this is unique ....

Please plan your reservations well in advance as this formula is used quite frequently. Please note that without a prior visit to our shop, a booking is never discussed by phone!

FOLLOW US ON SOCIAL MEDIA

Where to find bosmans slaapcomfort on social media

VIRTUAL VISIT TO OUR SHOWROOM

The origins and evolution of Bosmans Sleep Comfort


THE ORIGINS AND THE EVOLUTION "YOU ALWAYS HAVE TO BE ONE STEP AHEAD OF THE TRENDS. "BOSMANS SLAAPCOMFORT CENTER, A TRENDSETTER FOR 80 YEARS

Furniture maker pur sang
"My grandfather Denis Bosmans founded the company in 1941, in the heart of the war. Maybe that's saying a lot because
he designed the furniture at the kitchen table, so to speak."


"MY GRANDFATHER WAS BORN FOR THE CRAFT. AT A GLANCE HE COULD SEE WHICH OAK LENT ITSELF BEST TO A SOLID PIECE OF FURNITURE."

Family business is growing at the seams.
Rudy proudly talks about the early years of Bosmans Denis & Zn. In 1953 his father Raymond joined the business. His degree in commerce came in handy. The store was definitely claiming its place in the furniture world and was literally bursting at the seams. 1962 Was a major tipping point. "In that year a large furniture store opened at Liersesteenweg 170 (Heist-op-den-Berg). My father and grandfather successfully ran the pure craft in the workshop. They formed a strong tandem with a clear vision. My mother Jeanne was the person responsible for sales in the store and at the same time the mother of 3 children."


Furniture store Bosmans became a real trendsetter in solid dining rooms and bedrooms. Due to its growing success, Bosmans started its own furniture factory. "As the first in Belgium, my father turned his gaze to Italy and Spain. Initially to import exclusive furniture but also to cooperate. My father and grandfather were responsible for the design, mass production was done by a hundred or so craftsmen in ateliers in Bassano Del Grappa and Pisa. This is where the foundations were laid for La Bella Italia, an old love that never rusts and where close friendships have their origins," smiles Rudy.


Two stores opposite each other
Time for the third generation. The 21-year-old Rudy, who graduated as a furniture designer, joined the business in 1979. Two years later the business expanded with a second store at the current location. In 1991 Rudy took over the business officially, assisted by his wife Annemie and sister Greta.
Difficult times
"They were not easy years," Rudy tells us.
"With the rise of colonial furniture, interest in handcrafted locally made furniture pieces diminished. I faced the most difficult step in all my career: the discontinuation of the artisan furniture collection. The old store at No. 170 was sold. A tough decision because that offering was precisely the heart of my grandfather's business."
The world between 'sleep well' and 'good morning'
But a Bosmans does not sit by the pack. Starting in 2004, Bosmans profiled itself as an expert in sleep comfort and set up its own website. "We noticed that customers were starting to pay a lot of attention to sleep comfort. A trend to which we fully responded with our qualitative offering. After all, we only offered the best of the best: Tempur, Auping, Beka and Lattoflex. In short, once again a formula that caught on. Fortunately, from 2006 onwards we were also able to count on our son Bart."

Constantly innovating
Bosmans thus reinvented itself as a sleep expert and continued to innovate. In 2015, thorough renovation work on the store resulted in a true metamorphosis. It resulted in an even wider range of A-brands. In this phase, we also integrated the largest Auping store in Belgium into our store. So the baseline 'All brands under one roof' does not come out of the blue. Since then even the exclusive Hästens is displayed in the window. "I consider this makeover to be to my credit," Rudy explains proudly. "It only took six weeks, partly thanks to the support of craftsman Sam Schoovaerts."
In 2018, Bosmans expanded both physically and virtually. A warehouse space of some 1,000 m² was added in the Industriepark. And also in the largest online warehouse, namely bol.com Bosmans conquered a place with its collection of bed textiles. This online experience is something we want to capitalize on intensively. "But," Rudy emphasizes, "a bed is something you have to feel and see with all your senses, and then you need an expert to guide you in your choice. I am then glad that I can count on the expertise of Elke and Bart and all my other employees for this."


"A BED YOU HAVE TO FEEL AND SEE WITH ALL YOUR SENSES AND THEN YOU NEED AN EXPERT TO EXPERTLY GUIDE YOU IN YOUR CHOICE."

Being one step ahead of the trends
Whether he has any advice for the next generation? "That standing still is going backwards. That you should always look for the latest trends within the sleep sector. And that you have to be one step ahead of those trends. If you have that down pat, then you are a real Bosmans", Rudy laughs.
Finally Rudy would like to add: "We owe the trust of customers and suppliers in the first place to our professional and committed team. Without them there would be no Bosmans. And therefore a big compliment and a heartfelt grand merci to our team of past and present. They certainly deserve a mention here as well.


Paul Van Thienen: Employed as a fitter since 2011. Meanwhile also active as a salesman and responsible for all bol.com sales.
Jurgen Laenen: Responsible for placements.
Ludo Vermeulen: Placer with extensive experience in installing all brands.
Michiel Van Overstraeten, Jurgen Ceuppens and Kevin Wouters: Positioners.
Gregory Van Craen: Administrative tasks and sales.

Yannick van Gemert : Administration and placement.
Chris Yskout: Brother-in-law of Rudy Bosmans, responsible for the accounts.
Greta Bosmans: Administrative tasks, sales and processing of online orders.
Annemie Yskout: Responsible for managing the multilingual e-commerce website.
Bart Bosmans: General manager for all purchases and sales, also director.
Elke Cuypers: responsible for Hästens and the natural sleep collection and the management of our social media channels.
Rudy Bosmans: Administrative manager and director.













I would like to make an appointment with one of the sleep specialists, is this possible?

Of course you can make an appointment with one of our sleep specialists. That way we can make time to receive you at the right time and give you advice on the personalized sleep system.

Contact us by phone or by mail (elke@slaapcomfort-center.be).

If you would like to make an appointment specifically for the natural sleep range (not bed textiles), please ask Elke or Bart.

Start the virtual tour

Welcome to the world between sleep well and good morning. Bosmans slaapcomfort is pleased to show you its complete collection of beds of brands such as auping, Beka, Tempur, Kuperus, Nill Spring, Somnus, Hästens etc.... Click on this text and the 360° tour can begin.

For questions about models, possibilities or concrete sleep advice, you can send an e-mail after the virtual visit via

elke@slaapcomfort-center.be

bart@slaapcomfort-center.be

For your information, there are 3 surprise messages hung on the wall during the tour. The surprise notification is a red A4 sheet with a code on it. Watch out and note the code When buying a bed or mattress you can give it to us and you will receive .....

What surprise? .... that is still a secret!

What is the feeling scale

The feel scale is a rating that we have developed for all of our mattresses and is a feeling on the surface. comfort and firmness. It can be useful to give you an idea of how it will feel, but it is only a guide for comparing firmness and is purely informative.

HARDNESS

The hardness rating shown can range from a minimum of 1 to a maximum of 20; from very soft to very hard. This is completely independent of the comfort display. The mentioned figure is an average of 4 test persons : 45 kg - 60 kg - 70 kg - 85 kg. It goes without saying that the weight is a decisive factor which will lead to an increase in the firmness of the mattress in relation to the weight.

COMFORT

The comfort scale is a representation that takes into account factors such as the materials used and their durability. For example, it is only logical that a mattress made from the better natural materials will score higher than a simple pocket spring mattress topped with HR foam.

It is the combination of both that allows us to determine the correct scale both in terms of class and feel.

This comfort quotation can have as a minimum 1 star (*) to a maximum of 6 luxury (****** luxury).

Good luck with the virtual tour and if you have any questions you can always contact our professional team

elke@slaapcomfort-center.be bart@slaapcomfort-center.be

RETURNS

Can I return a received product?

You have the right to cancel the sales contract within 14 days of receiving your order. This clause applies to packages that we send by courier. Excluded from this procedure are orders for mattresses and/or beds due to production that begins after the order was placed. However, the exchange guarantee within a fixed period (usually 30 days) that many brands apply is still applicable.

Please follow this mandatory procedure when returning your product:

Request approval to return in writing or via email bart@slaapcomfort-center.be.

The article must be undamaged and in an uncontaminated condition in its original packaging to us. So no tape and/or sticker on the original goods or goods packaging! Bosmans Slaapcomfort-center retains the right to refuse returned products or to credit only a portion of the amount paid if it is suspected that the product has already been opened and/or used or if the product has suffered damage through the fault of the customer (outside the responsibility of Bosmans Slaapcomfort-center or the carrier). In these situations we will inform you (letter or e-mail) that a reduction in value will be applied.After arriving at us, the goods will be checked. The item must be in original undamaged packaging and uncontaminated back in our possession.The cost of returning is borne by the consumer.

If the decision is positive, we will make the refund within a period of 14 days. So when returning also your account number (IBAN + BIC) to communicate!
This measure of return applies only to the articles purchased online.

Custom-made articles or articles on order are not eligible for returns!

Right of retraction

The consumer has the right to renounce his purchase during 14 calendar days, counting from the first day following the delivery, without having to give a reason and without paying a fine. If the consumer has gone beyond what is necessary for the verification of the purchase when returning a purchased product, the consumer is entitled, by virtue of Art. XI.51 §2 of the Code of Economic Law, the consumer is liable for possible depreciation of the goods and their packaging. The shipping costs are to be borne by the customer. The right of renunciation does not apply to products customised by the customer or to a handwritten order form signed for approval by the customer. The right of renunciation does not apply to business customers.

To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by means of an unequivocal statement. You may use the model withdrawal form for this purpose, but it is not obligatory.

When returning goods according to the legal procedure, a refund will be made within a period of 14 days after receipt of the goods and the declaration of revocation. Please also see our revocation form in this section Customer service - General.

If the right of withdrawal is exercised, the amount will be refunded to the customer in full within 14 days of receipt of the returned item.

Exceptions to the right of withdrawal :

All goods that have been custom-made cannot be returned and this will also be indicated in the confirmation of your order that you will receive from our services.

The model withdrawal form can be found here : https://www.becommerce.be/upload/Herroepingsformulier20140327150854.pdf Our services do not require you to enclose it with your return. However, we do ask you to attach a copy of your invoice as well as your account number so that we can return the money after checking the return.

Herroepingsformulier

Model withdrawal form

This form is to be used only when returning the goods and therefore when revoking the contract

I/We

hereby give notice that I/We withdraw from my/our contract of sale of the following goods/delivery :

revoke/revoke.

Purchased at : Bosmans slaapcomfort bvba - Liersesteenweg 147, 2220 Heist-op-den-Berg Belgium

Ordered on :

Received on :

Name: :

Address: :

Purchase price excl. shipping costs :

Account number IBAN for refund :

BIC :

Signature :

Date:

Please print this document and attach the completed form to the return.

Extract from the legislation on the right of withdrawal: When, in returning a purchased product, the consumer has gone beyond what is necessary for the verification of the purchase, the consumer is liable under Art. XI.51 §2 of the Economic Law Code, the consumer is liable for possible depreciation of the goods and their packaging.

GIFT VOUCHER

A gift voucher at a 50% discount

By donating our RES gift card you will only have a great benefit !

How does it work ?

These gift cards have a value of RES 100 OR RES 200. However, when purchasing in our store, you pay respectively € 50 or € 100. This means that the value of the voucher is immediately doubled.

You pay € 50 and we give you a RES gift card worth RES 100. This will allow you to spend this voucher in all the stores that receive RES. The value of 1 RES is equal to € 1. More info can also be found here. This is the official RES website where you can find the many retailers from all over Belgium.

An example : you are having a nice dinner and the bill is € 150.

You pay with a RES gift card worth 200 RES. You paid at the time of purchase with 50 % discount so you benefit with every purchase !

How to give a gift voucher ?

Do you want to surprise someone with a nice bedroom idea? But are you not sure what he or she will like? Then you can certainly make him or her happy with a gift certificate or gift voucher.

Send us a message via the contact form with the desired amount (€50 or a multiple thereof) and the delivery address. We will confirm as soon as possible when you can expect the gift voucher in your mailbox.

The birthday boy or girl can come and redeem the voucher in our sleep shop in Heist-op-den-Berg (not via the webshop for the time being).

COMPLAINTS

Report a complaint

At Bosmans Slaapcomfort-center, we always do our utmost to provide excellent and fast service. Unfortunately, this does not mean that nothing can go wrong.

If something does go wrong, we ask you to report this as soon as possible. Is your complaint about an online order? Please notify us via greta@slaapcomfort-center.be. Describe clearly what the problem is and also mention your order number.

Of course you can use the right of return within 14 days after receipt and this for normal parcel shipments with courier.

For the orders of mattresses and / or beds, this is not possible because the production still starts after the order. It is true that the exchange warranty within a fixed period (usually 30 days) that many brands apply is still applicable.

For all other complaints, please contact info@slaapcomfort-center.be.

THE FAST BED

What is it?

The fast bed is a special service of Bosmans slaapcomfort.

An extensive collection in many sizes and various colors is available to offer you this service. Of course you can also order all models online and we will call soon to plan the delivery!

Do you have an urgent need for a new bed you can call us (+32 15 249028 and ask for Elke) or mail us to discuss the possibilities.

A service where the standard is that the delivery will take place within 24 hours (on working day) !

How does it work ?

You make the choice that suits you best on our website. If you have any specific questions about what suits you best, you can always contact us at mail or by phone on +32 (0)15 24 90 28 and ask for Each or Bart.

When you have made the right choice put it in the shopping basket, here you can quickly and easily complete your purchase.

You can also choose the date of delivery, if you don't do this the delivery will take place within 24 hours.

When you confirm the order you can make the payment and you will be called regarding the delivery.

What service ?

After transferring your order, we will get everything ready to schedule the delivery.

Do not forget to provide the correct pillows and bed textiles. We can also help you with this within the promised period of 24 hours. Be sure to ask Elke or Bart for advice.

LINNENBOETIEK

Waar ?

tekst volgt

Wat ?

tekst volgt

Advice and sleep solutions
tailored to your needs

Free delivery
& installation

Family business
since 1941

Wide selection
top brands

Also possible
with financing plan (not applicable anymore)